|All Collins salon equipment is properly packaged for shipment to our distributors and/or their salon customers. While some orders are shipped via UPS, FEDEX, or a private carrier, most orders are shipped via common carrier truck-line, F.O.B. our factories.
While freight damage is not a frequent occurrence because of our packaging practices, no shipment is immune to the risk of loss or damage. It is the sole responsibility of the consignee to inspect the shipment upon receipt and clearly note any damage or shortage on the delivering carrier's bill-of-lading.
The freight companies have very limited responsibility for damage or loss that is not promptly reported or noted on the bill-of-lading at the time of delivery. Failure to do this adversely affects and diminishes any subsequent claim made by the consignee.
The normal practice of practically all truck lines is for the driver to bring the freight to the back of the trailer and for the receiving party to unload the freight and take it inside.
In the case of large shipments, or shipments of large items, this can be very difficult for some customers. In those cases, Collins suggests that lift-gate or inside-delivery services be requested or specified. The cost of this additional service is generally determined in advance by quotation from the delivering carriers.